Why GM Financial?

GM Financial is the wholly owned captive finance subsidiary of General Motors
and is headquartered in Fort Worth, U.S. We are a integral provider of auto
finance solutions, with operations in North America, South America, and the Asia
Pacific region. Through our long-standing relationships with auto dealers, we
offer attractive retail financing and lease programs to meet the needs of each
customer. We also offer commercial lending products to dealers to help them
finance and grow their businesses.

At GM Financial, our team members define and shape our culture — an environment
that welcomes new ideas, fosters integrity, and creates a sense of community and
belonging. Here we do more than work — we thrive.

Our Purpose: We pioneer the innovations that move and connect people to what
matters.

This position will be posted until filled.

RESPONSIBILITIES

About the role:

The IO CX Management Senior Specialist (P4) owns the operational administration,
governance, data strategy, quality, and analytical enablement of the
International Operations (IO)



Voice of the Customer (VoC) ecosystem.

The position will combine advanced analytics with experience and operational
data to transform structured and unstructured customer feedback into statistical
findings and actionable insights that inform priorities, strengthen
decision-making, and improve customer and business outcomes.

Also, it serves as the technical and analytical expert for Qualtrics XM Engage
and XM Discover, related reporting platforms, and the controlled integration of
experience, operational, digital, and conversational data. With solid
understanding of data sources, data flows, data architecture and tools, it
establishes and strengths the data strategy, data standards and data governance
to be aligned with the corporate policies and standards.

The role directs cross-functional delivery without requiring formal authority,
manages risks and dependencies, coaches platform users and analytical pa

📌 Sr Specialist CX Management (Guaduas)
🏢 GM Financial
📍 Guaduas