At Medtronic you can begin a life-long career of exploration and innovation, while helping champion healthcare access and equity for all. You’ll lead with purpose, breaking down barriers to innovation in a more connected, compassionate world.
A Day in the Life:We’re a mission-driven leader in medical technology and solutions with a legacy of integrity and innovation. Work with us to incentivize better patient care and partner across the industry to make healthcare more affordable and accessible. Be a part of a community of experts committed to ensuring quality, affordable healthcare worldwide.
The Operational Analytics & Workforce Planning Associate is responsible for proactively monitoring, analyzing, and reporting operational metrics across service channels to support leadership decision-making. This role provides data-driven insights to identify opportunities to shift work across operational tiers, optimize workforce allocation, and mitigate capacity risks, ensuring consistent and efficient service delivery.
The position maintains a strictly analytical and preventive scope and does not evaluate individual or team performance. This is a adaptable work opportunity based in Bogotá, Colombia, with potential to evolve into a global role.
Responsibilities may include the following and other duties may be assigned:
- Align demand with workforce capacity through forecasting, scheduling, and workforce planning activities
- Monitor and analyze key operational KPIs (e.g., volume, SLA, adherence) to ensure performance and service levels
- Generate data-driven insights and recommendations to support leadership decision-making
- Manage intraday adjustments to optimize resource allocation and respond to demand fluctuations in real time
- Identify risks, trends, and performance gaps, escalating issues and proposing improvement actions
- Prepare clear, concise, and actionable reports for internal stakeholders and leadership teams
- Execute audits and controls on planning proces