Sales Conversion Trainer:
- Medellín, Colombia

On-site - Full Time

VIP Medical Group is a leading vein and pain clinic committed to providing exceptional, patient-centered care. Our expert team uses cutting-edge technology and innovative treatments to improve the health and well-being of our patients. As we continue to grow, we are seeking a talented Full Stack Developer to join our team and help us build and maintain efficient, secure, and user-friendly digital solutions to support our patients and staff.

Position Summary:The Patient Conversion Sales Trainer is responsible for improving revenue-producing phone performance across Patient Access, Patient Success, and Appointment Services. This role coaches agents and front-line leaders to convert inquiries into scheduled evaluations, improve patient show readiness, and strengthen the phone behaviors that support conversion from evaluation to procedure. This is a hands-on operational coaching role, not a desk-only training position. The coach is expected to spend meaningful time in live call listening, side-by-side coaching, role play,



floor support, and leader partnership to improve close rates, objection handling, urgency creation, patient confidence, and consistency in the patient journey.

What You'll Do:
Sales Conversion Coaching
- Coach agents to convert patient interest into booked evaluations through effective discovery, objection handling, and confident appointment setting.
- Train consultative sales skills balancing empathy, trust, urgency, and closing discipline in a healthcare context.
- Strengthen handling of key objections (price, insurance, hesitation, scheduling, fear, no-shows).
- Use live and recorded calls to reinforce best practices across the full call flow.

Cross-Functional Support
- Support Patient Access, Patient Success, and Appointment Services teams across the conversion funnel.
- Tailor coaching to each team’s role in driving evaluations, follow-ups, and treatment progression.

Training

📌 Sales Conversion Trainer (Medellín)
🏢 RVStaffing
📍 Medellín