The CUSTOMER SERVICE REPRESENTATIVE - SCHEDULER coordinates the scheduling of medical procedures and provides direct support to patients by verifying clinical information, communicating pre-procedure instructions, and efficiently resolving patient inquiries, while consistently adhering to confidentiality, quality, and compliance standards.

Schedule & Work Modality
- Monday to Friday, 7:30 AM - 4:00 PM (COL)
- On-site position in Medellín, Colombia

Requirements:
- English proficiency (B2+):
- Minimum 6 months of experience as a Scheduler and/or in Healthcare-related roles
- University degree or studies in the Healthcare field (preferred)

Responsibilities
- Coordinate medical procedure scheduling with patients, physicians, hospitals, and ambulatory centers.
- Inform patients about pre-procedure preparation and send instructions on the same day.
- Review and verify patient medical history, medications, prior procedures, and allergies.




- Manage required medical authorizations (cardiology, pulmonology, neurology, etc.).
- Educate patients on anticoagulant suspension according to medical guidelines.
- Complete and submit required forms to corresponding surgical centers.
- Determine whether a pre-procedure visit is necessary.
- Address patient questions and concerns promptly and professionally.
- Ensure compliance with applicable regulations, including HIPAA, maintaining strict confidentiality at all times.

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Tipo de puesto: Jornada completa

Pregunta(s) de postulación:
- ¿Cuál es tu nível de inglés? (B1, B2 o C1)
- ¿Cuánto tiempo de experiência tienes como Customer Service Representative en Healthcare?
- ¿Cuentas con disponilidad para trabajar presencialmente en edificio CAMACOL, Medellín?

Lugar de trabajo: Empleo presencial

📌 Customer Service Representative (Medellín)
🏢 Solvo Global
📍 Medellín