About the Role

Main Responsibilities, will include but will not be limited to:
- Handling a large volume and various types of customer correspondences in a timely manner through inbound calls, outbound calls, text messages, social media and/ or other ways of interactions in a professional and convivial manner while adhering to quality standard and service levels to maintain customer satisfaction.
- Identify customer needs, research issues, resolve complaints, and provide solutions.
- Build positive relationships by going above and beyond with customers, ensuring all questions, feedback call logs, and confirmations are addressed appropriately.
- Identify opportunities to drive sales and revenue with the company's existing product suite and seize opportunities to upsell and cross-sell services whenever possible.- Promoting Zain's current and new offers, products, and services by approaching customers in a professional manner,



gaining their interest, and perceiving their preferences and necessities in order to provide them with the right offers that match their needs.

What We Need From You

To be shortlisted for this position, you will need to comply with all of the below requirements:
- Bachelor's degree in Business Administration or a related field.
- Preferred: 2 years of relevant experience.
- Resident in AlGhour.

About US

We are an equal opportunity employer and welcome applicants from all backgrounds, including People with disabilities or people who have undergone severe surgeries and require special accommodations. We provide an inclusive work environment and are committed to accommodating all employees.

📌 Customer Service Advisor (Jordan)
🏢 Zain
📍 Jordan