Position Title: Intake Specialist
On-site | Barranquilla (Celer) & Medellín (Murano)

Schedule
- Availability: Monday to Friday | 7:00 a.m. - 10:00 p.m. EST
- Rest Days: Rotating every 3 weeks
- Weeks 1-3: 2 rotating days off (Mon-Fri)
- Weeks 4-6: 2 fixed days off (Sat-Sun)
- Cycle repeats

About the Role

Key Responsibilities
- Handle inbound/outbound calls and digital inquiries quickly and effectively.
- Actively listen, ask investigative questions, and document case details.
- Meet or exceed daily productivity quotas.
- Guide potential clients through intake and closing deals.

Qualifications
- High school diploma.
- Strong computer skills; proficiency in Microsoft Office.
- English level:C1+ (Spanish is a plus).
- Typing speed: 30+ WPM.
- 1+ year of experience in BPO or sales environments.
- CRM/software experience (Salesforce preferred; Calendly is a plus).
- Excellent communication, empathy, conflict resolution, and teamwork skills.

Administrativa25

Work Location: In person

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