We are seeking a detail-oriented Incident Lifecycle Coordinatorto support the end-to-end management of infrastructure incidents, ensuring timely resolution and effective communication throughout the incident lifecycle. This role plays a key part in maintaining service stability by coordinating incident response activities, supporting troubleshooting efforts, and ensuring accurate documentation and reporting.
Key Responsibilities:
- Provide technical support within infrastructure services, responding to incidents and assisting in resolution activities.
- Coordinate and track incidents across their full lifecycle, ensuring proper escalation and follow-up.
- Support infrastructure-related projects and operational tasksunder supervision.
- Participate in monitoring and basic troubleshootingof infrastructure systems.
- Collaborate with technical teams to address infrastructure issues and maintain service quality.
- Maintain accurate incident logs, documentation, and reporting records.
- Follow established incident management processes, best practices, and service delivery standards.
- Continuously develop technical knowledge and stay updated on industry trends and tools.
Required Qualifications:
- Bachelor’s degree in Information Technology, Computer Science, or a related field, or equivalent experience.
- Typically 2+ years of relevant experiencein infrastructure support, incident management, or related areas.
- Experience in infrastructure technology analysis and troubleshooting.
- Strong analytical and problem-solving skills.
- Ability to work effectively in a team-oriented and collaborative environment.
- Continuous learner with interest in infrastructure operations and incident management practices.
Preferred Qualifications:
- Advanced degree in a related field (a plus).
- Relevant certifications such as:
- CompTIA Security+:
- Cisco CCENT:
- AWS Certified Solutions Architect
Key Competencies:
- Incident Management & Coordination
- Infrastructure Support & Opera