Lead a team of Managers, Executives and Analysts successfully
- Guide, coach and develop team members; providing them with timely feedback and recognition on performance, to ensure the team demonstrates high standards of performance and professional competencies
- Drive the Retail team mission through delivery of Thought Leadership in forums and events.
- Proactively partner with senior-level stakeholders in the retailers, making NIQ the preferred partner of choice.
- Be the guardian of main CS KPIs such as: NPS, QBOs, Lead generation, platform adoption, knowledge expansion (Academy and mission billingual) and Engage scores. Monitor regularly and ensure team delivers as per the relevant success metrics
- Manage or guide his/ her team to manage 'clients' expectations' in project scoping, prioritization, time management and adhering to JBP priorities.
- Drive customer satisfaction on analytics by ensuring the team delivers the best-in-class analyses and relevant and impactful insights and Thought Leadership
- Partner closely with AD counterparts to probe and provoke clients to more business questions, providing lead generation. Support ADs by guiding/coaching the CS team to identify, create, and handover real and sizable opportunities to incremental sales.
- Prevent potential roadblocks for the Retail CS team and work with necessary senior-level stakeholders in the organization to remove them.
Qualifications:
- Experience of 7+ years in the business
- 5+ years of experience leading teams
- English (Intermediate-Advanced / Advanced desirable).
- Presentation skills and effective communication
- Good project management skills (on time, according to scope and with flexibility when needed)
- Proven team management experience
- Customer management and consulting skills
- Working under pressure and managing deadlines
- Trading and negotiation skills
- Proven skills to work with cross-functional teams and drive results