locations
- Bogota, Colombia
- time type
- Full time
- posted on
- Posted Today
- job requisition id
- JR109756
- Genesys empowers organizations of all sizes to improve loyalty and business outcomes by creating the best experiences for their customers and employees. Through Genesys Cloud, the AI-powered Experience Orchestration platform, organizations can accelerate growth by delivering empathetic, personalized experiences at scale to drive customer loyalty, workforce engagement, efficiency and operational improvements.
- We employ more than 6,000 people across the globe who embrace empathy and cultivate collaboration to succeed. And, while we offer great benefits and perks like larger tech companies, our employees have the independence to make a larger impact on the company and take ownership of their work. Join the team and create the future of customer experience together.
- The CX Advisory team at Genesys collaborates closely with both our customers and internal stakeholders to shape and execute the Digital and AI strategy that underpins successful CCaaS transformation initiatives.
As a CX Advisory Consultant, you will deliver high-impact consulting services across strategic and structural CX and EX domains, playing a pivotal role in guiding our customers through their transformation journeys. This includes championing best practices in CX, EX, Digital, and AI, while leading the organizational change process to ensure seamless adoption of Genesys solutions that drive measurable business outcomes.
- Success in this role requires strong business consulting acumen, advanced analytical capabilities, and a passion for crafting exceptional customer experiences through the latest innovations in AI-powered experience orchestration.
- What is the role about?- Interface with key client stakeholders/executives and effectively influence them to shape their CCaaS transformation program and executive sponsorship.- Identify, understand, and address business problems through i