Job Title: Operations Supervisor/ Performance Supervisor

Role Overview:
We are seeking an experienced Operations Supervisor/ Performance Supervisor to support day-to-day execution across outbound operations, lead follow-ups, CRM usage, and agent performance. This role works closely with the Manager, team leads, and QA, providing hands-on support, troubleshooting, and operational guidance to ensure consistent performance and execution quality.

Key Responsibilities: Outbound Execution & Performance
- Support outbound operations and lead follow-up execution across teams.
- Monitor performance trends and assist in addressing gaps or inefficiencies.
- Reinforce standards related to speed-to-lead, follow-up quality, and conversion.

Agent & Supervisor Support
- Serve as a point of support for agents when team leads are unavailable.
- Answer day-to-day questions related to processes, systems, scripts, and workflows.
- Provide real-time guidance during live calls or escalations.
- Support supervisor-level calls and complex situations as needed.




- Maintain an approachable and supportive presence with frontline teams.

This role does not carry routine agent production quotas but remains hands-on and operationally involved.

CRM & Calling Tools
- Ensure proper usage, clean data, and workflow adherence.
- Assist with troubleshooting system or process-related issues.
- Support improvements to outbound and follow-up workflows.

Leadership & Collaboration
- Facilitate or support team meetings, huddles, and operational syncs.
- Collaborate closely with team leads, QA agents, and operations/training teams.
- Maintain strong alignment with the Manager and leadership team.
- Help ensure continuity and execution when leadership coverage is limited.

U.S. Client & Stakeholder Interaction
- Communicate professionally with U.S.based clients, managers, and supervisors.
- Participate in meetings and operational discussions in English.
- Support reporting, updates, and execution clarity in

📌 Operations Supervisor/ Performance Supervisor (Medellín)
🏢 International Marketers 4 U
📍 Medellín