Join Amgen’s Mission of Serving Patients:
At Amgen, if you feel like you’re part of something bigger, it’s because you are. Our shared mission—to serve patients living with serious illnesses—drives all that we do.
Since 1980, we’ve helped pioneer the world of biotech in our fight against the world’s toughest diseases. With our focus on four therapeutic areas -Oncology, Inflammation, General Medicine, and Rare Disease
- we reach millions of patients each year. As a member of the Amgen team, you’ll help make a lasting impact on the lives of patients as we research, manufacture, and deliver innovative medicines to help people live longer, fuller happier lives.
Our award-winning culture is collaborative, innovative, and science based. If you have a passion for challenges and the opportunities that lay within them, you’ll thrive as part of the Amgen team. Join us and transform the lives of patients while transforming your career.
Associate, Customer Experience & Order-to-Cash (Pharma/Healthcare)- Fixed‑Term (1 Year):
What you will do:
Let’s do this.
Let’s change the world. In this vital role you will plays a key role in enhancing customer satisfaction, strengthening loyalty, and elevating the overall quality of service interactions. This role supports both customer-facing and internal operational activities by leveraging working knowledge of defined Order-to-Cash (OTC) processes and digital tools.
The Associate supports day-to-day service excellence by processing orders, billing activities, and claims within established workflows ensuring customer satisfaction. The position contributes to continuous improvement activities and supports operational initiatives.
Customer Experience Management:
- Maintain strong customer relationships and accurately capture customer feedback.
- Works with internal teams and managers to resolve routine issues.
Operational & Process Excellence:
- Follow procedures and guidelines to support day-to-day operations
- Document customer intera