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At SAP, we keep it simple: you bring your best to us, and we'll bring out the best in you. We're builders touching over 20 industries and 80% of integral commerce, and we need your unique talents to help shape what's next. The work is challenging - but it matters. You'll find a place where you can be yourself, prioritize your wellbeing, and truly belong. What's in it for you? Constant learning, skill growth, great benefits, and a team that wants you to grow and succeed.

Overview:
The Customer Renewal Executive (CRE) plays a crucial role in managing assigned customer accounts within the public sector. This position centers on securing on-premise renewals while advocating for innovative cloud migration paths for direct and partner accounts.

Key Responsibilities:
- Develop and implement strategic plans to ensure the renewal of on-premise public sector support agreements.
- Oversee deal negotiations and manage the commercial responsibilities from opportunity identification through to closure for renewals.
- Leverage internal systems to conduct customer research,



assess potential risks, and forecast account activity.
- Identify opportunities to transition existing on-premise customers to cloud solutions.
- Collaborate with cross-functional teams to achieve organizational goals.
- Participate in additional short-term projects in conjunction with core renewal duties.
- Act as the primary liaison for customers, ensuring customer satisfaction by effectively managing issues and escalations.

Experience & Language Requirements:
- Solid understanding of SAP systems and processes.
- Demonstrated commercial experience, including account management strategies and contract negotiations, is advantageous.
- Proficiency in Microsoft Office Suite (Excel, PowerPoint, Word, Outlook).
- Fluency in English and Spanish is required.

Skills:
- Exceptional communication and interpersonal skills.
- Strong analytical and problem-solving capabilities.
- Ability to co

📌 Customer Renewal Executive (Bogotá)
🏢 SAP
📍 Bogotá