Represent Teamtailor Across LATAM. Join Our Support Team in Bogotá:
Location: Bogota, Colombia
Type: Full-time
Teamtailor is a fast-growing Employer Branding and ATS platform used by 12,000+ companies and 200,000+ users across 90+ countries.
We’re expanding our Customer Support presence in LatAM and looking for someone who’s ready to take ownership and make sure our customers in the region get the world-class support we’re known for.
If you love solving problems, connecting with people, and shaping something new, this is your chance to make a region your own and grow your career with one of the most exciting and growing companies in HR tech.
About the Role:
You’ll be part of the Customer Support team that is the go-to point of contacts for our LATAM customers, helping them get the most out of Teamtailor and ensuring they always leave with a smile.
This is an opportunity to build and grow something meaningful,with the backing of an experienced, supportive global team.
What You’ll Do:
Troubleshoot issues and work with our Tech and Product teams to resolve them
Share customer insights and feedback from the LatAM region
Identify and report bugs, keeping customers informed along the way
Create helpful guides and self-service content
Build strong relationships across time zones, both internally and externally
What We’re Looking For:
Fluent in English & Spanish (written and spoken)
Solid background in customer support (bonus points for SaaS experience)
Someone who thrives on ownership and wants to shape a growing region
Analytical, curious, and confident navigating technical tools
Excellent communicator, comfortable working remotely and cross-functionally
️ Passionate about helping people and creating great customer experiences
What You’ll Get:
25 days of paid vacation
️ A healthy work-life balance
Plenty of growth opportunities (leadership, specialization, or both)
A full starter kit, MacBook, iPhone & Teamtailor swag
A supportive, integral team that’s got your back
📌 Bilingual Customer Support Agent (Bogotá)
🏢 Teamtailor
📍 Bogotá
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