Company Description
Visa is a world leader in payments technology, facilitating transactions between consumers, merchants, financial institutions and government entities across more than 200 countries and territories, dedicated to uplifting everyone, everywhere by being the best way to pay and be paid.

At Visa, you'll have the opportunity to create impact at scale — tackling meaningful challenges, growing your skills and seeing your contributions impact lives around the world. Join Visa and do work that matters — to you, to your community, and to the world.

Progress starts with you.
Job Description Manager, Acceptance Support (Authorize.net)

The Acceptance Support Manager will be part of our Client Care support team and will be responsible for managing a team of Sr. Client Care Representatives that will be assisting Authorize.net clients regarding their payment gateway account.

Responsibilities:
- Ensures that staff performance follows established procedures and meets or exceeds departmental performance standards
- Provides daily direction and communication to representatives




- Provides feedback, coaching, and training to meet performance objectives
- Provides statistical, performance, and developmental feedback on a regular basis to each team member
- Creates and administers performance reviews for skill improvement
- Conducts regular evaluations to monitor team member’s adherence to quality and departmental policies on client interactions
- Addresses disciplinary and/or performance concerns according to company policy. Makes effective/appropriate decisions relative to corrective action as required
- Ability to handle and resolve escalated client concerns
- Required to be versátil for leadership coverage, 24x7, 365
- Involved in process improvement procedures regarding the client experience or product enhancements (process & project management)
- Shares continual responsibility for deciding how to manage team member & ensuring client requests are handled effici

📌 Client Care Manager (Bogotá)
🏢 Visa
📍 Bogotá