Company Description
Visa is a world leader in payments technology, facilitating transactions between consumers, merchants, financial institutions and government entities across more than 200 countries and territories, dedicated to uplifting everyone, everywhere by being the best way to pay and be paid.

At Visa, you'll have the opportunity to create impact at scale — tackling meaningful challenges, growing your skills and seeing your contributions impact lives around the world. Join Visa and do work that matters — to you, to your community, and to the world.

Progress starts with you.

Responsibilities:
- Manage activities, requests for support and information, and operational issues for Visa’s clients and processors in a 24x7 support model.
- Collaborate and/or liaise with Visa internal groups to meet clients' needs aligned with the organization's Case Management procedure while delivering world class client experience.
- Maintain conformity of documented process and procedures aligned to meet standard risk and compliance policies.




- Involve in identifying key process improvements and client training/retraining opportunities based on inquiry trends and any operational pain-points.
- Provide expanded support to drive improved learning through training sessions and mentoring new hires and peers.
- Participate in periodical meetings with regional counterparts to up-scale knowledge hand-off and sustain alignment between groups.

This is a hybrid position. Expectation of days in office will be confirmed by your hiring manager.
Qualifications
Basic Qualifications: Bachelor’s degree with 3-5 years’ work experience in the payment industry field, BPO or Banking. Strong communication skills to inform and engage clients, with a focus on client satisfaction. Proficient in verbal, written, and interpersonal communication (English, Spanish and Portuguese) Knowledgeable in AI, co-pilot technologies, knowledge management, and industry practices for efficiency. Excellent time manag

📌 Client Care Analyst-1 (Bogotá)
🏢 Visa
📍 Bogotá