We are SLB

At SLB we create amazing technology that unlocks access to energy for the benefit of all. As innovators, that's been our mission for 100 years. We are facing the world's greatest balancing act — how to simultaneously reduce emissions while meeting the world's growing energy demands. Ensuring progress for people and the planet, on the journey to net zero and beyond, this, For a balanced planet.
In our Core, Digital and New Energy operations, we look for innovating gas solutions to decarbonize the industry, scaling digital solutions to improve safety, reliability, and efficiency, accelerating the energy transition by developing technology to create new energy systems of tomorrow.

Our Purpose: Together, we create amazing technology that unlocks access to energy for the benefit of all.

Our Position: We are a integral technology company, driving energy innovation for a balanced planet.

Our Values: People, technology, and Performance are the key to be our cultural compass.

What Will You Do:




The Service Desk Analyst is responsible for providing first and second level administrative and technical support for the resolution or escalation of laptop and desktop hardware and software related problems and problems related to IP telephony, connectivity, security, servers and real time operations. The Service Desk Analyst serves as the initial point of contact for technical problems and perform troubleshooting tasks, problem diagnosis and problem resolution or escalation.
Provide first line investigation and diagnosis for incidents.
Resolve and close incidents and service requests as per service desk procedures and allocated timelines.
Escalate unresolved incidents and service requests within agreed timescales.
Log relevant incident and service request details per help desk procedures.
Communicate with customer regarding incident progress.
Ensure assigned tickets are up to date until issues are resolved.
Complete assigned training roadmap.
Mentor junior team members.

📌 Service Desk Analyst (Cota)
🏢 SLB
📍 Cota