Position Type: Full-Time
Working Hours: Saturday–Sunday: 10:00 AM–7:00 PM
Monday 5:00 PM–9:00 PM
Tuesday–Friday: 4:00 PM–9:00 PM Eastern Daylight Time
Salary rate: $6-$8
Job Responsibilities:
Provide weekend intake coverage by handling a high volume of inbound and outbound calls.
Guide families through a step-by-step, decision-tree intake form.
Gather and accurately document patient and family information in Lumary.
Explain intake requirements and next steps clearly and compassionately.
Follow up with families after the initial intake to obtain missing documentation, including:
Referrals
Diagnosis paperwork
Insurance information
Other required intake documents
Develop positive, professional relationships with families and serve as a reliable point of contact throughout the intake process.
Process intake-related faxes by uploading documents to the correct patient profile.
Send fax requests for missing documentation when necessary.
Maintain accurate, organized, and HIPAA-compliant patient records.
Escalate complex intake concerns or cases according to established procedures.
Complete assigned tasks independently while following company workflows and documentation standards.
At least 1 year of previous experience in ABA services, healthcare, behavioral health, or patient intake.
Experience handling phone-intensive responsibilities involving both inbound and outbound calls.
Familiarity using Lumary and Salesforce is preferred
Strong experience communicating with families, patients, or caregivers.
Ability to communicate with compassion, patience, professionalism, and care.
Ability to follow structured intake forms and decision-tree workflows with minimal supervision.
Excellent verbal and written communication skills.
Ability to manage follow-ups and maintain organized patient records.
Professional demeanor when handling sensitive and patient-facing interactions.
Availability to provide weekend coverage.
Experience collecting referrals, diagnosis documents, and insurance