Scope: Require IT generalists to provide hands and feet support for small offices of around 30 users. Duties include providing second-level desktop support for local end-users, configuring end-user machines and ensuring they conform to compliance standards. Candidate will need to collaborate with remote teams in Argentina and India to provide local support for server and network activities. Will need to coordinate with local vendors for any required IT related services. Must be fluent in English.
Model: On site (CRISIL IREVNA INFORMATION TECHNOLOGY COLOMBIA S.A.S S&P; Integral, Parque 93 - Bogotá, Colombia)
Main responsabilities
General Maintenance and BCP testing
Access control Management & reporting
System OS installation and maintenance (End user Laptops)
General Troubleshooting
Communications Maintenance and troubleshooting (networking and Wi-Fi)
Server Maintenance & Troubleshooting (cabling and hardware replacement)
Virtual desktop troubleshooting knowledge
Video Conferencing Meeting setup and troubleshooting
Zscaler,
bitlocker and CrowdStrike general knowledge preferred
O365 Mobile phone tools
Authentication / VPN Tools
Hardware administration and inventory Management
Responsible for handling vendors
Position requirements
A bachelor degree in any related field (System Computer, Electronic Engineer....)
Up to 3 years of work experience in related jobs
Remote support tools experience required
Excellent English level spokenwritten mandatory
ISO Certification Lead (nice to have)
O365 General knowledge and troubleshooting
Knowledge on Teams and collaboration tools (SharePoint / OneDrive)
ITL certification preferred
Extended hours availability given that will work with stakeholders across locations (mainly India and Argentina)
Electrical knowledge and CCTV administration is preferred
Microsoft System certified engineer (preferred)
Experience with ticketing system tools
Proxy server and firewall rules knowledge is preferr