About the Bogota Information Technology Center (BITC)
The Bogota Information Technology Center (BITC) has a fundamental and critical role in SLB corporate transformation and for delivering digital solutions to the larger organization. Our company has embarked on a corporate transformation to deliver a step change in the reliability, efficiency and integration of our technologies, products and services. Advanced technologies are key enablers to this and encompass all aspects of business systems, including the organization platform and processes. Investments in, and building strong competences across our technology pillars - SAP, Digital Enterprise Systems, Data and Analytics, Digital Operations, Security are key to an integrated digital that is positioned to deliver superior results.
About this role
We are looking for an analytical and detail-oriented analyst to support the SLB DELFI environment, the tasks of this role includes get in contact directly with internal and external clients/users of the company,
evaluate and identify the risks and causes of an issue that has been reported via mail, phone and online platforms. Also, the analyst should be capable of use the information gathered from our customers virtual machines and provide alternatives and solutions for the issues and requests related to them, this includes, communicate to various support members, managers and account owners for additional assistance on requests, while working on shift rotations (10 or 12 hours) that includes weekends and holidays. To be part of these support team the analyst must be able to locate in Bogota (Colombia) or Kuala Lumpur (Malaysia).
Key Responsibilities:
- Evaluate client’s need and IT processes required to provide suggestions to answer their inquiries and requests.
- Communicate and translate (if needed) requests from our clients to the rest of the team so everyone is aware of the current requirements.
- Skilled at documenting steps and
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Muestra tus habilidades a la empresa, rellenar el formulario y deja un toque personal en la carta, ayudará el reclutador en la elección del candidato.