Title: SME

Location: Bogota, Colombia

Role overview:

We are seeking a dynamic and proactive experienced Business Operations SME to join our Business Operations team in Bogota, Colombia. The successful candidate will be responsible for managing financial operations, ensuring the smooth processing of transactions, enhancing service quality, and engaging with customers through various communication channels.

Requirements

How you will create impact:

Monitor financial transactions to ensure seamless processing and delivery
Enhance the quality of services by analysing transaction data and implementing
Manage day-to-day operations to guarantee efficiency, quality, and adherence to regulations
Engage with customers through calls, emails, and messaging systems to address inquiries, resolve issues, and help as needed
Collaborate with cross-functional teams, including Customer Support, Product Development, Analytics
Compliance, and sales, to optimize operational efficiency and customer satisfaction
Maintain accurate records of transactions, customer interactions,



and operational activities

Essential qualifications:

5+ years of relevant experience in Business Operations
Bachelor's degree in business administration, or related field

Mandatory Skills & Experience:

Strong professional Spanish-speaking capability
Strong understanding of LATAM payment corridors and partner operations
Must have prior experience in cross-border payments / international remittances/fintech payment operations
Ability to independently lead partner communications, effectively handling send/receive calls, operational queries, and escalations with minimal supervision and a strong sense of ownership
Strong analytical and problem-solving capabilities, including the ability to understand transaction/corridor issues and provide appropriate operational responses
Proven experience in partner management, operational escalation handling, transaction investigations, and cross-functional collaboration with

📌 SME, Business Operations (Bogotá)
🏢 TerraPay
📍 Bogotá