At Zimmer Biomet, we believe in pushing the boundaries of innovation and driving our mission forward. As a global medical technology leader for nearly 100 years, a patient’s mobility is enhanced by a Zimmer Biomet product or technology every 8 seconds.
As a Zimmer Biomet team member, you will share in our commitment to providing mobility and renewed life to people around the world. To support our talent team, we focus on development opportunities, robust employee resource groups (ERGs), a adaptable working environment, location specific competitive total rewards, wellness incentives and a culture of recognition and performance awards. We are committed to creating an environment where every team member feels included, respected, empowered and recognised.
What You Can Expect
This position effectively manages complaints for the formally designated unit responsible for complaint management. This includes gathering pertinent details of the complaint event such as patient and product information.
Assessing each complaint event for regulatory reporting requirements and creating regulatory reports for submission to FDA or Regional Competent Authority within regulatory timeframes. Closing investigated complaints within a timely manner. This role will also escalate high severity events and cases to Management and proposes solutions to day-to-day processing issues and enhancement opportunities.
How You'll Create Impact
Principal Duties and Responsibilities:
Adheres to all corporate and site specific procedures.
Documents and maintains records in accordance with corporate and site specific procedures.
Gathers pertinent details of the complaint event.
Assesses complaint events for regulatory reporting requirements.
Submits regulatory reports to FDA or Regional Competent Authority within regulatory timeframes.
Supports the completion of complaint activities in line with department metrics and key performance indicators.
Assists Management in special projects as required.
What Mak