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- Please Submit your CV/Resumé in English. Resumes not submitted in English will not be considered._
Are you excited by challenges? Do you enjoy working in a fast-paced, international, and dynamic environment which contributes to drive the energy transition? Then now is the time to join Quorum Software, a rapidly growing technology & professional services solutions company and industry leader in energy transformation.
Quorum Software is the world's largest provider of digital technology focused solely on business workflows that empower the energy industry. Throughout every region of the globe, customers rely on Quorum's proven innovation and unmatched integral expertise to streamline business operations and make data-driven decisions that optimize profitability and growth. Our industry-leading solutions are transforming energy companies across the entire value chain, helping visionary leaders evolve their organizations into modern energy companies.
Overview
The Customer Success Engineer,
Level I provides initial front-line software support for our On Demand software customers at Quorum Software.
Responsibilities
- Handles onboarding the client onto the OnDemand Product they have contracted.
- Performs first line triage support for clients answering basic questions and assisting clients navigate the system.
- Interacts with customers to provide and process information in response to inquiries, concerns, and requests about products and services.
- Escalates more complex inquires to tier Customer Support.
- Informs Support Leadership of potential client issues and problems early to ensure they receive proper attention.
- Creates and maintains product documentation and online training videos.
- Performs entry-level Quality Assurance testing for software development
- Develops/Maintains SOP for troubleshooting technical problems.
- Participates in oil & gas accounting training.
📌 Customer Success Engineer I (Bogotá)
🏢 Quorum Software
📍 Bogotá
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