Job Title: Tier 1 Helpdesk Technician

Location: Medellin, Colombia (No remote work)

Available Positions: 4

Available Shifts:
- From 8:00 AM to 5:00 PM, Monday through Friday
- From 12:00 PM to 9:00 PM, Monday through Friday
- *Holiday work may be required depending on company needs, with advance notice provided._

Salary Range: $4,500,000 - $7,000,000 COP per month, based on experience and English proficiency.

Contract Type:Indefinite-Term Contract with Full Legal Benefits

Company Overview:
TechPulse, an IT Managed Services Provider, seeks a motivated individual to join our team as a Support Engineer. This full-time role offers a competitive salary, overtime pay, and benefits. We are looking for someone to start immediately to support our client's IT infrastructure, which includes servers, storage, firewalls, routers, and desktops.

Key Responsibilities:
- Log all help desk interactions with detailed notes and accurate timekeeping in our ticketing system.
- Support Microsoft 365 environments, including Office 365, AzureAD, Intune, and Autopilot.




- Offer technical assistance for modern operating systems such as Windows 10, Windows 11, MacOS, Android, and iOS.
- Manage urgent situations effectively by identifying critical issues and escalating them appropriately.
- Document solutions, track problems, route requests, and manage software licenses and installations.
- Work independently and collaboratively on multiple projects or tasks.

Minimum Qualifications:
- At least 1 year of experience in a technical support role within an MSP Helpdesk, or
- At least 2 years of helpdesk experience in a corporate IT environment, plus
- At least 1 year of Office 365 support experience in a multitenant setting.

Desirable Technical Skills/Experience:
- Basic understanding of Windows Server (DHCP, DNS, File Sharing, etc.).
- Desktop support for AD and AzureAD environments on Windows 10/11.
- Familiarity with Autopilot/Intune, PC hardware, software, and peripheral troubleshooting.

📌 Tier 1 Helpdesk Technician Latam (Medellín)
🏢 TechPulse
📍 Medellín