Disputes Specialist – Bogotá

? Location: Bogotá – On-site
? Salary: $3,200,000 COP
? Schedule: Monday to Friday | 8:00 AM – 5:00 PM CST
? Contract: Indefinite-term contract
? Excel: Advanced
? English: B2+ or C1
? Education: background in Finance, Administration, Data, or related fields is preferred.
? Experience: 1–2 years of experience in disputes, claims, billing, or similar roles.

We are looking for a Disputes Specialist – Level 2 This position is responsible for managing complex customer disputes from start to finish, ensuring accurate investigations, timely resolutions, and compliance with client requirements. The idóneo candidate should have strong analytical skills, advanced Excel knowledge, excellent attention to detail, and the ability to work with large amounts of data and supporting documentation.

? Main Responsibilities
Review and manage daily and weekly dispute assignments according to priority, aging, complexity, and credit amounts.
Investigate customer disputes by validating shipment information, including weights, dimensions, surcharges,



address corrections, zones, contracts, and rates.
Review information from Outlook, SharePoint, historical databases, SQL, and third-party platforms.
Work with Excel-based Recalc Files, Tool Files, and Dispute Trackers to analyze and validate dispute information.
Determine whether disputes should be credited, denied, or escalated based on supporting documentation and contractual terms.
Validate calculations, data aggregation, pivot tables, and all charges associated with each dispute.
Prepare and maintain accurate AR files for approved credits, including tracking numbers, root causes, dispute types, and credit amounts.
Prepare customer-facing copies of dispute documentation and upload the required files to SharePoint using established naming conventions.
Submit validated disputes to POC for approval and follow up on pending cases.
Coordinate with Account Managers, AR, Disputes, and AMT teams to ensure approved cred

📌 DISPUTES SPECIALIST – Bogotá
🏢 Lean Solutions Group
📍 Bogotá