Position Title: ServiceNow Technical Lead

Job Family: ServiceNow

Location: Remote LATAM

We are seeking a ServiceNow Technical Lead to drive technical decisions and
execution for a team automating core logistics workflows. This role combines
hands-on software engineering, ServiceNow CSM expertise, and technical
leadership to build solutions where people, AI agents, and deterministic
automation work together.

What You’ll Do

* Partner with business teams to understand processes and translate them into
scalable technical solutions.

* Lead engineers delivering workflow automation across business domains.

* Guide ServiceNow CSM development, including case management, assignment
rules, and custom attributes.

* Manage ServiceNow table models, upgrades, environment promotions, and
platform capabilities.

* Develop ServiceNow solutions using TypeScript, Fluent, and SDKs.

* Build event-driven workflows using orchestration and durable execution
patterns.

* Design workflows combining deterministic automation, AI agents, and human
participation.





* Lead integrations between ServiceNow and external systems using APIs and
Kafka.

* Help determine which capabilities belong within ServiceNow versus external
platforms.

* Establish engineering standards across architecture, testing, CI/CD,
observability, and operations.

* Partner with leadership on the technical roadmap and maintain architectural
consistency.

* Contribute to backend integrations and frontend development as needed.

Required Experience

* 6+ years of experience as a Software, Data, or ML Engineer.

* Hands-on ServiceNow development, including Customer Service Management (CSM).

* Experience managing large ServiceNow environments and understanding its
broader product portfolio.

* Strong TypeScript experience in a team environment.

* Understanding of ServiceNow’s table model, upgrades, and environment
promotion.

* Experience leading technical projects and maintaining architectural
consistency.

* Foundatio

📌 ServiceNow Technical Lead (Colombia)
🏢 Lean Solutions Group
📍 Colombia