Job Title

Service Reliability Engineer

* CVS MUST BE IN ENGLISH *

LOCATION: BOGOTA

SRE's (All Levels)

OPEN TO SRE'S WITH DIFFERENT TECHNICAL BACKGROUNDS AND ALL LEVELS OF EXPERIENCE,
INCLUDING CLOUD-NATIVE, PLATFORM, AND APPLICATION-FOCUSED RELIABILITY
ENGINEERING.

Summary of the role:

We are looking for Site Reliability Engineers (SREs) to join our general teams
supporting mission-critical airline platforms and systems.

In this role, you will focus on ensuring system reliability, availability,
scalability, and performance, while driving automation and operational
excellence across distributed environments.

You will collaborate with globally distributed teams in a follow-the-sun model,
supporting production systems and continuously improving reliability and
operational processes.

KEY RESPONSIBILITIES:

Reliability & Production Operations

* Ensure high availability, scalability, and resilience of production systems
* Perform incident, problem, and change management following ITIL practices
* Conduct root cause analysis (RCA)



and drive resolution of production issues
* Support systems across multiple environments (test, staging, production)
* Participate in on-call / follow-the-sun rotations

Automation & Reliability Engineering

* Automate repetitive operational tasks, deployments, and recovery processes
* Improve system reliability through engineering solutions, not manual fixes
* Contribute to continuous improvement of operational processes and efficiency
* Support implementation of deployment strategies (e.g., blue/green, canary)

Observability & Performance

* Build and enhance monitoring, alerting, and observability frameworks
* Improve visibility across metrics, logs, and traces
* Track and improve SLOs/SLAs and system performance
* Perform proactive reliability analysis and capacity planning

Infrastructure & Platform Reliability

* Operate and support systems across cloud and on-prem environments
* Work with containerized and distributed systems (wh

📌 Service Reliability Engineer (Bogotá)
🏢 Amadeus
📍 Bogotá