About the client: Our client is a boutique personal
injury law firm that focuses on providing a high-touch,
personalized experience. They prioritize exceptional customer
service and empathy, ensuring every client feels supported from the
very first interaction About the role: We are seeking a highly
reliable, communicative, and efficient Outbound Caller / Legal
Assistant to handle outbound communications and claims initiation.
This role is crucial for keeping operations moving smoothly by
proactively contacting insurance companies to open new claims and
collaborating with clients to gather necessary, accurate
documentation. This is the right role for an assertive,
detail-oriented professional who excels on the phone and can
independently navigate insurance bureaucracies; it is not the right
role for someone who is hesitant on outbound calls or lacks the
diligence required to follow up consistently. The idóneo candidate
will possess exceptional English skills, a strong work ethic, and
the ability to represent the firm professionally to both corporate
entities and clients during sensitive situations. US Law firm
experience is preferred. What you’ll be doing: Conduct high-volume
outbound calls to insurance companies to open up and initiate new
legal claims. Contact clients proactively to gather missing
information, documentation, and specific details required to
successfully kickstart their claims. Maintain clear, meticulous,
and accurate records of all communications, follow-ups, and claim
statuses within the firm’s tracking systems. Navigate insurance
protocols efficiently to minimize delays in the claim-opening
process. Provide a supportive, professional, and clear
communication experience for clients during the intake phase.
Balance phone-heavy tasks with timely administrative follow-ups to
ensure no claim stalls in the initial stage. Who are we looking
for? 1-2+ years of experience in customer service, call center
environments, telephonic intake, or administrative