At Lilly, we unite caring with discovery to make life better for people around the world. We are a general healthcare leader headquartered in Indianapolis, Indiana. Our employees around the world work to discover and bring life-changing medicines to those who need them, improve the understanding and management of disease, and give back to our communities through philanthropy and volunteerism. We give our best effort to our work, and we put people first. We’re looking for people who are determined to make life better for people around the world.
An opportunity to build how Lilly engages its customers across High Specialty and Medical
Reports to:BU Lead / CMO Specialty Care (with Medical Affairs as a key stakeholder)
At Lilly, the way we engage healthcare professionals is changing. Customers expect relevant, timely and connected experiences across every channel — and meeting that expectation requires a deliberate, well-orchestrated omnichannel engagement (OCE) capability. In High Specialty Care and Medical Affairs, building that capability is now a strategic priority.
We are looking for a Sr Associate OCE to design and run how we engage our customers end to end — translating brand and medical strategy into connected journeys that deliver real impact.
Your Role
As the Sr Associate OCE, you will own omnichannel customer engagement for High Specialty Care and Medical Affairs from strategy to delivery. You will translate brand and medical strategy into OCE plans, design the customer journeys, source and curate the content that brings them to life, and align success metrics with Brand Managers and Clinical Research Physicians.
The defining feature of this role is end-to-end ownership: you will not only design the plans and journeys — you will deliver them, and follow up frequently to measure impact and continuously optimize. This is a Bogotá-based, P2 role that works across both Commercial (High Specialty) and Medical Affairs, in close partnership with the OCE Analys