Client Experience Associate

About the Role

You will play a key role in onboarding new users, resolving complex issues, and driving regional process improvements that enhance the overall client experience. As a product expert, you will directly contribute to client success and business growth.

Success in this role is measured through key performance indicators (KPIs) such as client satisfaction, response time, and accuracy of support.

Key Responsibilities:
- Serve as a trusted advisor to Agents, Buyers, and Sellers, building strong and lasting client relationships- Conduct inbound and outbound calls to troubleshoot issues, provide training, and support listing strategies
- Develop deep expertise across all product offerings
- Educate clients on platform best practices, features, and strategies to maximize their success
- Manage and prioritize support tickets, ensuring timely and accurate responses
- Create training materials including videos, guides, and documentation to support client self-service
- Collaborate with Product, Sales, Marketing,



and Account Management teams to improve user experience and drive growth
- Troubleshoot, document, and escalate technical and business issues as needed
- Communicate complex concepts in a clear, concise, and client-friendly manner
- Identify opportunities to leverage AI for efficiency, data insights, and content creation

Qualifications:
- Bachelor’s degree or equivalent experience in customer support, client experience, or a related field
- Proven experience in client support, customer service, or client relationship management
- Strong analytical and problem-solving skills with the ability to deliver effective solutions
- Excellent written, verbal, and presentation skills
- Ability to manage multiple priorities in a fast-paced environment
- Self-motivated with a strong sense of ownership and accountability
- Ability to work independently and collaboratively within a team
- Willingness and ability to quickly learn and mast

📌 Client Experience Associate (Bogotá)
🏢 StratifyIQ
📍 Bogotá