THE ROLE:
We're looking for an experienced Senior Customer Success Manager in LATAM on the Client Services team, who defines the ‘’farmer’’ mentality - someone who thrives on nurturing deep-rooted relationships and harvesting long-term value from a sophisticated book of business.
In this role, you won’t just be managing accounts, you will be the lead architect of their growth. You’ll manage our highest-value clients, navigating the complexities of programmatic and multi-channel digital media to ensure their investment yields maximum returns. If you are a strategic thinker who sees a client objective and immediately starts mapping out a 12-month evolution plan, we want to talk to you.
Primary focus is on transforming a top-tier book of business into a thriving ecosystem of growth. You will be responsible for retention, but more importantly, for the expansion and diversification of our footprint within each account.
This is not a “maintenance” role. We are looking for a growth-oriented professional who views a stable account as a platform for innovation and expansion
Key Responsibilities
- Strategic Account Planning:Developing and executing on comprehensive plans that aren’t just static documents. You will evolve these plans regularly to align with shifting client KPIs and market trends
- Revenue Growth:Identify untapped opportunities within existing accounts. You’ll lead the charge on upsells and cross-sells by demonstrating how new channels or programmatic strategies solve specific business hurdles
- Programmatic Subject Matter Expertise:Act as a consultant on multi-channel strategies (Display, Video, Social, CTV, etc.). You must be able to speak the language of performance data and attribution
- Executive Presence:Build “high and wide” relationships. You should feel equally comfortable presenting QBRs to CMOs while remaining a trusted partner to a mid-level stakeholder
- Churn Mitigation:Proactively identify “at-risk” signals and deploy recovery strategies befo