PURPOSE & OVERALL RELEVANCE FOR THE ORGANIZATION:
- The GBS Mobility Operations team ensures the accurate, timely, and compliant execution of global mobility administrative activities. This role provides operational and coordination support for international assignments, relocations, and transfers, working closely with internal stakeholders and external vendors to enable smooth employee experience while ensuring data accuracy, and adherence to mobility policies and procedures.
KEY RESPONSIBILITIES:
MOBILITY OPERATIONS & ASSIGNMENT ADMINISTRATION:
- Provide daily administrative coordination for international assignments, relocations, and transfers.
- Prepare assignment‑related documentation, including cost estimates, assignment letters, repatriation agreements, assignment or contract change letters, and offer packages.
- Support cost estimate preparation and maintain cost‑related documentation in line with defined mobility frameworks.
- Update cost matrixes and support linkages with APRO and related financial tools.
- Partner with the procurement team on purchase orders (POs) and invoicing related to mobility services.
VENDOR & STAKEHOLDER HANDLING
- Work with relocation companies, immigration lawyers, and tax vendors to collect documentation, request services, and ensure accurate and timely execution.
- Provide authorization details to relocation, tax, and immigration partners in line with governance and approval frameworks.
- Escalate non‑standard or complex cases to the Mobility Partner as required.
- Act as an operational point of contact for HR, People & Culture, and other internal stakeholders on mobility‑related topics.
- Communicates with local and general stakeholders at an operational and service level. Promotes a positive customer experience.
IMMIGRATION & DOCUMENT HANDLING
- Track and maintain immigration‑related documents in accordance with internal guidelines.
DATA MANAGEMENT, COST TRACKING & REPORTING
- Maintain a