Primary Duties and Responsibilities:
- Provides the first call response focused on providing pricing and quoting the customer identified solution.
- Engages with the customer to understand the scope of the solution request.
- Utilizes knowledge and tool sets to configure, price, quote, and process requests for specific hardware, software, services for identified configuration design solutions.
- Works cooperatively with management and others across the organization to achieve shared objectives.
- Creates and delivers initial solution to the customer, determining and communicating lead-time and delivery based on product availability, build lead times, etc.
- Provides assigned-territory customers with information to assist in making additional decisions regarding hardware, software, services, and/or services renewal, and warranty. Initiate actions to identify and manage areas of opportunity.
- Adheres to customer program requirements utilizing customer contract information to ensure enforcement of terms, freight, inventory, pricing, etc.
- Supplies final adjusted design solution pricing based on applicable programs, promotions and add-ons.
- Uses internal resources to resolve or escalate all pertinent pre-sales issues, e.g., credit, engineering, etc. Effectively follows through on commitments.
- Refers requests for product education and product alternatives outside of their area of knowledge to others.
- Follows up on all opportunities and monitors the pipeline activity to close within the identified forecast period.
- Contributes information to forecast consolidations.
- Participates in planning and reviews for customers in the assigned territory.
- Implements actions identified by management to resolve identified budgets gaps.
- Maintains integrity of customer information in TD SYNNEX systems, as appropriate.
Knowledge and Skills
- Demonstrated ability to identify and use appropriate tools to price simple configuration requests.
- Demonstrated working knowledge of