About Us

Full Potential Solutions (FPS) is a performance-based outsourcing firm headquartered in Boston, MA, with operations in Waltham, MA; Manila and Davao, Philippines; Chennai and Pune, India; and Bogota, Colombia. We employ the best people, processes, and proprietary technology available to deliver multichannel solutions for our clients and provide fulfilling careers for our employees.

We invest in our people and put culture first because we believe that happy, fulfilled teams achieve great things By putting people first, we drive breakthrough results. FPS offers a competitive suite of benefits for our employees, including a lucrative compensation program, medical, dental, and vision benefits, and the opportunity for high-potential career growth with a fast-growing company. We are committed to creating a culture where our people can succeed and reach their full potential.

Our Core Values:
- Integrity - Do what’s right for everyone: clients, shareholders, partners, and colleagues. TEAM is more important than self to create an atmosphere of mutual respect.




- Excellence - Deliver exceptional client results, reward and recognize performance, and be in a relentless pursuit for improvement. Make your work and your goals personal.
- Accountability - Act like an owner. Take pride in your work.
- Grace - Respect and appreciate differences. Care for one another and embrace humility.

Our Mission: To create conditions wherein people thrive

Position Summary

The Senior Operations Manager / Site Head will be responsible for leading and overseeing the day-to-day operations of the Bogotá site. This role will serve as the primary site leader, managing Assistant Operations Managers, Operations Managers, and Senior Team Managers who support multiple business lines, including retention calls, new line cancellation, technical support, sales and customer service.

This position requires a strong operations leader who can drive performance, ensure service excellence, maintain cl

📌 Senior Operations Manager (Bogotá)
🏢 Full Potential Solutions
📍 Bogotá