Job Summary:
Responsibilities:
Service Delivery Management
- Collaborate with the client team to generate accurate and timely client invoices based on agreedupon terms, contract milestones, or project deliverables. Validate billing details, including rates, quantities, and expenses. Coordinate with clients to resolve any billing discrepancies and maintain comprehensive documentation.
- Serve as the primary point of contact for escalated issues, inquiries, and complex problem resolution related to accounts receivable.

Team Leadership
- Provide leadership and supervision to the accounts recievable team, overseeing their day-today activities and ensuring timely and accurate completion of tasks.
- Assign and prioritize workload, monitor progress, and ensure team members meet client-specific targets and deadlines.
- Performs regular huddles to ensure clear goals for work assigned, clearing backlog, and team performance vs operational standards.
- Complete minimum monthly 1:1 with direct reports in order to provide feedback and coaching
- Provide training, mentoring,



and guidance to accounts receivable team members, ensuring their professional development and adherence to best practices.
- Operational Management
- Ensure adherence to client-specific requirements, service-level agreements (SLAs), and industry best practices.
- Assist in the development and implementation of accounts receivable policies, procedures, and controls to improve efficiency, accuracy, and compliance.
- Prepares Service Levels reports on accounts receivable performance, aging analysis, and collection metrics for clients.
- Analyze data using BI Dashboards to identify trends, assess collection effectiveness, and provide actionable insights to both internal stakeholders and clients.
- Act as backup for supervisor when needed.
- Stay updated on industry trends, emerging technologies, and regulatory changes related to accounts receivable, and recommend and implement process improvements accordingly.
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📌 Accounts Receivable Lead (Bogotá)
🏢 Auxis
📍 Bogotá