Job Summary:
- The Collaboration Engineer - Senior Associate is responsible for designing, administering, and optimizing enterprise collaboration platforms across Microsoft 365, including Exchange, SharePoint, OneDrive, and Teams. This role serves as a technical escalation point and drives platform standardization, governance, and operational excellence.
- The Senior Associate partners closely with Security, Compliance, Identity, and Cloud Platform teams to ensure collaboration services are secure, compliant, and scalable by default.
Responsibilities:
Lead administration and optimization of Microsoft 365 collaboration services
- Design and implement standards for:
o Exchange Online and mail flow
o SharePoint and OneDrive site governance
o Teams architecture and lifecycle management
- Manage and optimize Teams Services (TS) including calling, meetings, and integrations
- Design and enforce governance, using AvePoint
- Implement and manage content lifecycle, retention, and eDiscovery (CEA / EDD) controls in Purview
- Perform advanced troubleshooting of:
o Mail routing and delivery issues
o Collaboration and sharing issues
o Teams performance and reliability problems
- Act as escalation point for complex incidents and lead root cause analysis
- Support collaboration platform migrations and feature rollouts
- Automate administrative and governance tasks where possible
- Collaborate with Cloud Security on data protection and compliance controls
- Mentor Associate-level Collaboration Engineers
Skills and Experience:
- English level B2+
- Technical Skills
o Strong expertise in Microsoft 365 collaboration platforms
o Deep experience with:
- Exchange Online architecture
- SharePoint Online and OneDrive governance
- Microsoft Teams services
o Strong understanding of:
- Identity, access, and information protection
- Data retention, archiving, eDiscovery, and compliance tooling