Job Summary:
Job summary:
Support the Mission, Vision, Values and Culture by acting as a vital link between Shoes For Crews and our corporate customers, providing support to our Sales Business Development and Strategic teams, our end users and the Customer Implementation team. This role focuses on the successful onboarding of new clients as well as providing significant support during the initial 6 months of the customer’s relationship with Shoes For Crews. The Client Success Manager will work hand-in-hand with the Client Implementation, Sales, Marketing, Finance and IT teams, in conjunction with the customer, to ensure a smooth and professional rollout of our complex corporate programs. The Client Success Manager will manage the customer account from point of initial agreement, through onboarding and post-launch analysis and up to the ultimate handoff to a Strategic Account Manager for ongoing maintenance.
Essential Job Functions:
- Provide friendly, knowledgeable,
professional and timely service to internal and external Shoes For Crews customers through various communication platforms, to optimize the customer experience
- Quickly build rapport via written and/or verbal communication with corporate customers to resolve inquiries or requests by clarifying the customer’s needs, troubleshooting when needed, determining the root cause of the issue; selecting and explaining the best solution to solve the issue; expediting correction, adjustment or processing requests with the appropriate sense of urgency
- Provide concierge services to new or existing corporate relationships using a high touch approach
- Conduct onboarding/implementation or other program training webinars for web portal customers
- Work directly with newly onboarded customers to address concerns and ensure sales from all accounts
- Support team as well as various cross functional partners as needed
Responsibilities:
- Guide the customer onboarding process for each project from start to finish
- Antic