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Join a purpose driven winning team, committed to results, in an inclusive and high-performing environment.
Purpose
Contributes to the overall success of the Mortgage Operations and Investment Support, in GBS-DR ensuring specific individual goals, plans, and initiatives are executed/delivered in support of the team’s business strategies and objectives. Ensures all activities conducted comply with governing regulations, internal policies, and procedures.
Accountabilities
Champions a customer focused culture to deepen client relationships and leverage broader Bank relationships, systems and knowledge.
Provides administrative and processing support by:
Providing coverage on a variety of jobs within various units as determined by leadership, based on day-to-day operational requirements.
Responding independently to correspondence and telephone inquiries by ensuring that action is taken to fully address inquiries, including making outbound customer calls as required.
Verifying the accuracy,
completeness, and authorizations of activities/work, correcting the data, and documenting the error.
Completing all assigned tasks with a high level of accuracy and attention to detail.
Monitoring and prioritizing daily workloads to ensure completed within the published Service Level Agreements
Preparing and checking returns and reports
Checking and authorizing transactions within defined limits
Conducting detailed investigations to resolve exception situations, completing complex adjustments or corrections, and answering general procedural queries.
Acquiring and maintaining detailed knowledge of all department functions/processes and a thorough knowledge of the systems used, including a working knowledge of related retail products and service.
Providing guidance and training of other team members