About Convatec

Responsible for administrating, consulting and/or negotiating product/service contracts with external customers. Develops pre-sales contract strategies and works closely with marketing, sales, business management, and technical/engineering teams to structure proposals/contracts/bid documents. Negotiates contracts that are consistent with business objectives and engages in contract amendments and renegotiation to accommodate scope changes. Ensures fulfilment of contractual obligations from contracting parties. Does not require the incumbent to have legal qualification

About the role:
Position overview

The Chargeback Analyst position provides support to the organization by using the ability to analyze distributor data, investigate the root cause of chargeback differences, determine appropriate resolutions for all discrepancies and disputes, while processing and verifying transactions related to all aspects of contract administration. This role will liaison internally and externally to maximize the financial benefit to Convatec,



relating to adjudication of chargeback rebate claims.

Key Responsibilities
- Collaborate with distributors to resolve claim discrepancies and minimize financial deductions.
- Work with internal departments to address chargeback, membership, contracting, and rebate issues.
- Analyze contract requirements for customer eligibility and ensure correct contract pricing alignment.
- Update management on claim discrepancies and assist in developing action plans.
- Identify and implement process improvements to reduce discrepancies and enhance data synchronization.
- Negotiate settlements for outstanding distributor balances.
- Assist with customer eligibility requests.
- Participate actively as a team member in various work settings.
- Support ad-hoc projects as needed.
- Operate a chargeback control framework (reason codes, dollar/aging thresholds, recycle SLAs) to minimize write‑offs and cycle time.
- Analyze denial/recycle pattern

📌 Chargeback Analyst (Bogotá)
🏢 Convatec
📍 Bogotá