Artificial Intelligence. Automation. Cloud engineering. Advanced analytics. For business leaders, these are key factors of success. For us, they’re our core expertise.
We work with iconic brands worldwide. We bring them a unique value proposition through market-leading technology and business process excellence.
We’ve created over 200 unique inventions under several patents across AI and other critical technologies. Leveraging our advanced products and platforms, we drive digital transformation, optimize critical business operations, reinvent experiences, and pioneer new solutions, all provided through a seamless “as a service” model.
For each company, we provide new keys for their businesses, the people they work with, and the customers they serve. We tailor proven and rapid formulas, to fit their unique DNA. We bring together human expertise and artificial intelligence to develop digital chemistry.
This unlocks new possibilities, transformative outcomes and enduring relationships.
Sutherland
- Unlocking digital performance. Delivering measurable results._
Job Description:
Review and investigate product and integration issues raised by clients, partners, platform providers and internal teams.
- Provide accurate guidance on product usage questions and educate customers as needed to ensure a positive user experience.
- Provides reliable solutions to a variety of problems using sound problem solving techniques. - Working in accordance with NICE support process, procedures, contractual SLA’s
- Documenting all customer interactions in CRM tool in accordance with SLA. - Resolve issues on the same day, ideally during the first interaction.
- Understand customer configurations and models with the ability to make modifications.
- Deep understanding of real-time payment systems, wire payment systems, API architecture to
📌 Technical Support Engineer (Bogotá)
🏢 Sutherland
📍 Bogotá
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