The Client Success Manager (CSM) will create and execute strategies to promote client loyalty and will use online services and client satisfaction to motivate the repeat usage of our products and services. The Client Success Manager will be available to follow and comply with our clients’ expectations. Customer acquisition is only the very first step in what must be a long-term, scientifically engineered, and professionally directed strategy.
The CSM will be assigned to several customer accounts and will work with the account team to expand the relationship and grow revenue. We expect that you will contribute to the evolution and growth of the company - be able to demonstrate specific skills, comprehend the role’s expectations, build work plans and account development mechanics that focus on the customer and value creation for the business. The ultimate measures for this position include expanded relationships, project completions, and revenue growth.
WE ONLY ACCEPT ENGLISH CVs
HIGH ENGLISH LEVEL REQUIRED
ESSENTIAL DUTIES AND RESPONSIBILITIES
- Help develop and execute on Account Plans
- Identifying opportunities with assigned customers and working with Client Business Executives
- Develop long term account relationships throughout the customer’s organization
- Develop and Execute on Individual Goals Achievement Plan
- Become an expert in our business tools in order to support client needs
- Responsible for developing your professional business acumen and account development - account management skills, product competencies, and industry trends
- Be able to communicate expert opinions on behalf of company services and offer possible solutions to meet the needs as described by customers.
- Ability to travel to customer locations or other office locations as needed
- Ability to lead presentations and discussions to review campaign performance and metrics
PLEASE DO NOT APPLY IF YOU DO NOT SPEAK FLUENT ENGLISH