Requisition ID: 233518

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IT Support Analyst

Provide basic and specialized technical support for technological incidents and requests related to the business units and departments of GBS Colombia in a reactive, preventive, proactive, and predictive manner.

Contribute to achieving the objectives of both the IT department and the Operations Vice Presidency of GBS Colombia through the execution of activities assigned to the role and responsibilities.

Responsibilities:
- Manage information technologies, including but not limited to technology platforms, information systems, corporate software, communication infrastructure, data channels, voice channels, and computing equipment, ensuring their availability and support.
- Provide technical support for hardware incidents involving computers and technological equipment such as computers, printers, peripherals, conference rooms, mobile devices,



and other technology devices.
- Solve recurring problems related to hardware or software incidents.
- Support projects and temporary assignments, interacting with multiple interdisciplinary teams to achieve objectives.
- Coordinate movements, transfers, and/or migrations of computers, phones, technological devices, connectivity accessories, and peripherals.
- Contact appropriate vendors when necessary for maintenance, service, and/or relevant solutions.

Requirements:
- Minimum 2 years of experience in technical support.
- Required proficiency in a second language (Spanish/English) preferably at B2 level.
- Experience handling corporate technology.
- Technical, Technologist, or Engineer graduate in Information Technology or related fields.
- General knowledge of computer hardware and operating systems.
- General knowledge of networks and server-provided services.
- Knowledge of VoIP telephony, call recording sys

📌 IT Support Analyst (Bogotá)
🏢 Scotiabank
📍 Bogotá