Robots & Pencils is seeking an experienced, outcome-oriented IT Manager to lead and evolve our internal technology environment across a distributed, international team.

You will own the lifecycle, performance, and reliability of internal systems supporting team members across four countries, with offices in Cleveland, Calgary, Lviv (Ukraine), and Bogota

You will implement scalable systems, standardize core processes, and strengthen internal technology foundations so our teams can move faster, collaborate better, and focus on meaningful client outcomes.

Key Responsibilities

Application Lifecycle & Systems Ownership
- Rationalize underused or redundant tools to reduce platform sprawl
- Lead critical systems implementations, including HRIS and PSA platforms
- Build structured implementation plans with clear milestones, adoption targets, and risk mitigation strategies
- Ensure internal systems scale with company growth across offices and time zones

Process Standardization & Operational Excellence
- Standardize onboarding and offboarding processes across countries and offices




- Improve helpdesk and service workflows for speed, clarity, and accountability
- Create repeatable, documented processes that balance consistency with flexibility
- Strengthen internal operational visibility without introducing unnecessary bureaucracy
- Continuously refine systems based on usage patterns and team feedback

Vendor, Inventory & Cost Management
- Own vendor relationships and service-level agreements
- Manage hardware and software procurement, inventory tracking, and cost allocation
- Strengthen oversight of SaaS subscriptions and AI-related spend
- Optimize licensing and subscription usage for efficiency and scalability
- Ensure vendor performance meets reliability and support expectations

Security & Compliance
- Support security awareness training and internal risk assessments
- Contribute to annual SOC 2 compliance certification efforts
- Strengthen documentation and audit rea

📌 IT Manager (Bogotá)
🏢 Robots and Pencils
📍 Bogotá