The world of payment processing is rapidly evolving, and businesses are looking for loyal and strategic partners, to help them grow.

WE ARE NUVEI. Nuvei, the Canadian fintech company accelerating the business of clients around the world. Nuvei’s modular, adaptable and scalable technology allows leading companies to accept next-gen payments, offer all payout options and benefit from card issuing, banking, risk and fraud management services. Connecting businesses to their customers in more than 200 markets, with local acquiring in 47 markets, 150 currencies and 586 alternative payment methods, Nuvei provides the technology and insights for customers and partners to succeed locally and globally with one integration.

At Nuvei, we live our core values, and we thrive on solving complex problems. We’re dedicated to continually improving our product and providing relentless customer service. We are always looking for exceptional talent to join us on the journey

Your Mission

The Manager, Quality Assurance is responsible for shaping and leading a modern,



data‑driven quality assurance program that strengthens Nuvei’s customer experience and operational excellence. This role transforms QA from a traditional auditing function into a strategic capability that leverages complete interaction coverage, meaningful insights, and continuous improvement practices to elevate performance across customer‑facing teams.

Working closely with the other Operational Support teams, the QA Manager ensures that quality/performance trends, customer experience feedback, and emerging issues are identified proactively and translated into impactful actions. Through structured leadership, analytical thinking, and cross‑functional collaboration, this role drives a culture of accountability, consistency, and excellence that supports Nuvei’s long‑term growth and service goals.

Key responsibilities include, but are not limited to:
Leadership & Strategy
- Lead the QA function with a forward‑thinking, ana

📌 Manager, Customer Service Quality Assurance (Bogotá)
🏢 Nuvei
📍 Bogotá