SGS is the world's leading inspection, verification, testing and certification company. We are recognised as the integral benchmark for quality and integrity. With more than 89,000 employees, we operate a network of more than 2,600 offices and laboratories around the world.
Job Description
The Technical Systems Engineer III provides advanced technical support for complex and non-recurring IT issues, as well as business-driven projects. This role is responsible for designing and implementing technical solutions, ensuring system availability, and supporting operational continuity.
Key Responsibilities:
- Provide advanced technical support for complex incidents and business-driven IT projects.
- Design and implement technical solutions related to access control, security systems, telephony, and other IT services.
- Deliver onsite support to resolve employee technical issues when required.
- Coordinate with internal IT teams and external vendors to implement and manage IT solutions.
- Manage IT asset lifecycle activities, including inventory, monitoring,
and failure detection.
- Troubleshoot and resolve escalated incidents, ensuring timely and effective solutions.
- Support system availability and contribute to business continuity.
- Identify and implement process improvements to enhance IT operations.
- Provide technical guidance and collaborate with cross-functional teams.
Qualifications
- College diploma in Information Technology or a related field (Bachelor’s degree preferred).
- Proven experience in IT support, handling complex and escalated technical issues.
- Strong analytical, troubleshooting, and problem-solving skills.
- Experience designing and implementing technical solutions (e.g., access control, security systems, telephony).
- Ability to coordinate with cross-functional teams and external vendors.
- Experience managing IT asset lifecycle (inventory, monitoring, and failure management).
- Ability to work independently and manage multi
📌 Technical Systems Engineer III (Bogotá)
🏢 SGS
📍 Bogotá
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