Job Description

Join Blossom
We are a U.S.-based company with over 20 years of experience dedicated to enhancing the satisfaction of credit unions and their members. We are committed to developing simpler and more innovative financial services that assist credit unions in serving their current members and attracting new ones. We are building the next-generation technology layer for credit unions.
www.blossom.net
This role calls for an Application/Production Support Engineer with 2–4+ years of experience supporting live transactional systems, ideally in banking, payments, or fintech. The adecuado candidate is hands-on with incident triage reading logs, querying databases (SQL/PostgreSQL), and tracing requests across services in a Linux/AWS environment and can read procedural PHP to pinpoint issues. Familiarity with payments/core-banking concepts (ISO 20022) is a plus. Strong communication in English and Spanish, incident-prioritization skills, and on-call readiness are essential.
Duties and Responsibilities
- Monitor and support live transactional production systems,



ensuring uptime and proper functioning across services.
- Perform initial incident triage: identify, classify, and prioritize incidents based on severity and business impact.
- Investigate incidents through log analysis (CloudWatch Logs/Insights), SQL queries against production replicas, and end-to-end request tracing (poller → ALB → app → core).
- Read procedural PHP code to locate the root cause behind an incident, without necessarily modifying it.
- Escalate incidents to development teams when code- or architecture-level intervention is required, providing clear technical context.
- Document incidents with clear, structured notes, including root cause, resolution steps, and follow-up actions.
- Create and maintain runbooks and knowledge-base articles to speed up resolution of recurring issues.
- Query and analyze data in PostgreSQL (transaction, message, and integration tables) to support investigations

📌 Mid PHP Support Engineer (Colombia)
🏢 Blossom
📍 Colombia