Requisition ID: 272518

Thanks for your interest in ScotiaTech, Scotiabank's new and innovative Technology hub in Bogota.

Join a purpose driven winning team that promotes creativity and innovation in a fast-paced environment, where we’re always committed to results, in an inclusive, diverse, and high-performing culture.

Purpose

Contributes to the success of International Banking by leading the operation of the Monitoring HUB, ensuring that the Level 5 Analyst team executes monitoring, triage, alert handling, handovers, and escalations in accordance with established procedures. The role is responsible for operational coordination, administrative management, team performance, SLA/OLA tracking, financial control, executive reporting, and the continuous improvement of the monitoring model. All activities are carried out in compliance with applicable regulations, internal policies, control culture, operational risk management, security, compliance requirements, and standards of conduct.

Accountabilities

Lead the daily operation of the SRE Analyst Level 5 team, ensuring coverage,



prioritization, operational discipline, incident follow-up, and adherence to established playbooks.

Manage shift scheduling, night rotation, extended coverage, backfills, vacations, absences, handovers, and the operational continuity of the monitoring team.

Define and maintain the team’s operational calendar, ensuring workload balance, assignment traceability, and alignment with business needs.

Oversee the monitoring of International Banking applications and services, ensuring that monitoring screens, alerts, dashboards, GEMS, Dynatrace, Grail, logs, and ITSM tools are reviewed according to the operating model.

Ensure alerts, service degradations, and incidents receive timely initial triage, sufficient evidence collection, preliminary classification, appropriate escalation, and follow-up through operational closure or handover.

Coordinate operational priorities with application, infrast

📌 Systems Reliability Engineering Senior Manager (Bogotá)
🏢 Scotiabank
📍 Bogotá