Internet:
- International: Wired Connection: 50 Mbps Download 20 Mbps Upload Ping less than 150 ms
Job Start Date: Immediate
Location: Remote
Country: Colombia
Hours: 8:00 AM to 5:00 PM US CST Monday to Friday
Adaptable schedule based on business needs
OBJECTIVE
The role of the Traffic Controller is to ensure seamless and productive calling campaigns for operations staff.
PRIMARY JOB DUTIES
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Build, update, maintain, and assist with dialer operations
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Evaluate reporting tools and delivery
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Monitor agents in a dialer setting
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Adjust dialer and agent settings
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Analyze the effectiveness and functionality of reports
SECONDARY JOB DUTIES
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Continuously seek opportunities for process improvement and propose ideas
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Foster effective communication and collaboration between countries and cultures within all regions
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Assist in project work as required
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Act as backup to other members of the Operations Strategy Department
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Maintain a high level of professionalism and confidentiality with all information entrusted with
OTHER JOB DUTIES
This position will perform other duties as requested. This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without advanced notice.