Work Schedule: Monday - Friday, between 8 AM - 5 PM EST
Start Date: ASAP
Company Summary:
At Helper Heroes, we’re on a mission to provide exceptional care and support to home care agencies in the U.S. We believe in true partnership where our virtual assistants act as an extension of the care team. Our goal is to ensure a compassionate, innovative, and efficient care experience for clients and families alike.
Job Summary:
We are looking for a detail-oriented and reliable Home Care Intake & Staffing Coordinator to support our care coordination team. This role focuses on setting up new cases, entering patient and caregiver data, and assisting with staffing using HHAeXchange.
This is not a clinical role and does not involve care management decisions. The initial setup will be part-time, with the opportunity to move into a full-time role once performance and system familiarity are established.
Key Responsibilities:
- Enter new patients and cases into HHAeXchange:
- Input and maintain caregiver profiles and assignments
- Assist with staffing caregivers to new and existing cases
- Update schedules and ensure cases are properly staffed
- Ensure data accuracy for patients, caregivers, and visits
- Support coordination workflows for newly onboarded cases
- Follow established processes and documentation standards
Required Skills & Qualifications
- Experience with HHAeXchange or similar home care systems (strongly preferred)
- Background in home care staffing, scheduling, or intake support
- High attention to detail and accuracy
- Comfortable working with repetitive data entry tasks
- Ability to follow processes and ask questions when unclear
- Reliable internet connection and ability to work independently
Why This Role Matters
This position fills a critical gap in our operations by ensuring new cases are set up correctly and staffed efficiently. You will play a key r
📌 Home Care Intake (Bogotá)
🏢 Helper Heroes
📍 Bogotá
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