Specific Responsibilities*:
- KPIs measured will include abandonment rate and answer time.
- Acts as a liaison with sales personnel, distributors, and service personnel to meet and exceed customer expectations.
- Consistently improves and manages customer communication flow on promotions and product information.
- Updates, maintains, and analyzes customer account profiles.
- Maintains working knowledge of all company products, services, and promotions.
- Assists in training new employees in addition to other duties as assigned by management.

Knowledge/Skills/Abilities:
- Proficient in Microsoft Office; Excel, PowerPoint, and Word. SAP & Salesforce, Zendesk preferred.
- Interpreting KPI'S
- High level of English
- Excellent written and verbal communications skills
- Ability to research answers using multiple resources to satisfy customer inquiries in a timely manner.
- Patience and a positive attitude

Education/Experience:
- High School Diploma or its equivalent required
- 6 months to 1 year's worth of experience within customer service and call center environment





We Don't Just Build The World, We Build Innovative Technology Too.

Joining the Stanley Black & Decker team means working in an innovative, tech-driven and highly collaborative team environment supported by over 58,000 professionals in 60 countries across the globe. Here, you'll get the unique chance to impact some of the world's most iconic brands including STANLEY TOOLS, DEWALT, CRAFTSMAN, MAC TOOLS and Black + Decker. Your ideas and solutions have the potential to reach millions of customers as we work together to write the next chapter in our history. Come build with us and take your career to new heights.

Who We Are

We're the World's largest tool company. We're industry visionaries. We're solving problems and advancing the manufacturing trade through innovative technology and our Industry 4.0 Initiative. We are committed to ensuring our state-of-the-art "smart factory" products and services provid

📌 Customer Service Representative (Manizales)
🏢 Stanley Black & Decker
📍 Manizales