Are you looking for an exciting future where each day is different from the next? A position where you can use your personality and customer-focused mindset to create a flawless experience for tenants (renters) and vendors?

The Maintenance Team Lead is someone who will act as a Maintenance Coordinator when needed communicating directly with tenants, vendors, and Management and also help oversee a team of Maintenance Coordinators. This person will respond to tenants and owners through the company portal, communicate with vendors to schedule maintenance requests, and follow up with Founders.

This role is the primary owner of Maintenance execution across assigned clients and the first point of escalation for MX issues. The Maintenance Team Lead is empowered to make day-to-day decisions, coach team members, and resolve escalations without founder involvement except in rare circumstances.We are looking for someone who is customer-service oriented, loves to problem solve, takes initiative, and takes pride in owning projects from start to finish.

Requirements:




A minimum of 3 years in a customer-facing role, utilizing multitasking skills with a minimum of 1 year in a supervisory role.

Roles & Responsibilities
- Takes initiative, leads projects from start to finish, and solves problems on their own.
- Responsible for completing projects from start to finish, solving problems on their own, and making recommendations for improvement to leadership.
- This person is the final internal decision-maker before founders
- This person is accountable for client confidence during maintenance issues
- Will lead daily SCRUM meeting with the MX Team.
- Will provide Monthly reports on Maintenance for each client to be sent to Clients
- Will lead weekly meeting with Founders reporting on the activities within MX.
- Formal 1:1 ownership with all Maintenance Coordinators or Team supporting Maintenance.
- Will understand each of our Clients’ Maintenance needs and ensure the SOPs are followe

📌 Maintenance Coordinator Team Lead (Bogotá)
🏢 Propertyse
📍 Bogotá